Shipping & Returns

 Enjoy FREE SHIPPING on all orders over $100 shipping to the United States! No coupon code necessary - simply select FREE Ground Shipping at checkout. Orders will be shipped either USPS or FedEx at our discretion.

All orders are shipped within 5 business days unless otherwise noted at checkout. You have the option of purchasing express shipping at checkout. Please note that shipping times do not include our 1-5 business day processing time. Most domestic orders arrive within 7-9 business days. Most international orders arrive within 2-4 weeks.

DOMESTIC SHIPPING

All orders are shipped USPS First Class Mail or Priority Mail with Delivery Confirmation. Tracking numbers are sent by email once your order has been scheduled for shipment. If you do not receive a shipping confirmation, be sure to check your junk mail folder and contact us so that we may look it up. Lost orders will be refunded or reshipped at the buyer's request. Undeliverable (return to sender) orders will be cancelled and refunded less the cost of shipping. Please be sure that your shipping address is correct when checking out.

INTERNATIONAL SHIPPING

All international orders will ship via USPS First Class Mail with insurance. Delivery times vary by country and time of year, but most orders arrive within 2-4 weeks. If your order does not arrive within 40 days of ship date please contact us. All international parcels are fully insured against loss or damage. Undeliverable (return to sender) orders will be cancelled and refunded less the cost of shipping. Please be sure that your shipping address is correct when checking out. Customs fees and duties are the sole responsibility of the buyer. Items returned for non-payment of customs fees will be refunded less the cost of shipping and fees. PLEASE NOTE: We cannot mark international items as "gifts" or alter the cost of goods.

RETURNS

We want to ensure that you are happy with your purchase. If you are dissatisfied for any reason, please let us know and we will do our best to remedy any issues.

Unused and unopened items may be returned at the buyer's expense for a full product refund. Returns are accepted within 30 days of delivery. Please contact us if you wish to return an order.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds may take several business days to appear in your account once submitted. Please contact your bank or payment provider for more information.

EXCHANGES

We do not typically process exchanges, but we can apply your refund towards a future purchase in the form of a store credit if desired.

To return your product, please mail to:
Wild Rose
PO Box 10123
Eugene, OR 97440

You will be responsible for paying return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

We strongly suggest using a traceable shipping service when making a return. We are not responsible for returns that are lost in transit.